Held on Thursday, May 28, 2020

What Time?

11:00 AM - 12:00 PM AEST



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About the Webinar

Our fourth Embracing Change Webinar deals with Complaints, Incidents, Human Resources and Continuity of Supports from the second part of the Core Module of the NDIS Practice Standards.

  • Hear from the NDIS Quality and Safeguards Commission (the NDIS Commission) about key elements you need to consider including a COVID-19 update.
  • Senior sector representative about their approach to continuous quality improvement and continuity of service during COVID-19 outbreak.

This Webinar is designed to guide you through practical examples that will assist in preparing your desktop audit, self-assessment and onsite audits.  You will also have opportunities to ask questions via our Moderator throughout the webinar.

To reserve your FREE ticket please fill out the registration form on the left.


  • Graham Humphreys, Director of Complaints for NSW/ACT, NDIS Quality and Safeguards Commission  
  • Kate Wilson, Quality and Safety Manager, One Door Mental Health

Who should attend this webinar?

This webinar is designed to assist two groups of service providers:

  1. Psychosocial disability service providers registering or re-registering as a registered NDIS provider with the NDIS Quality and Safeguards Commission (the NDIS Commission); and
  2. Community services and NDIS service providers currently not delivering services to people with psychosocial disability.

You can learn more about MHCC's Embracing Change Project.

On Demand

Missed the live stream or want to re-watch one? That’s ok! All of our webinars are available for you to watch on-demand when it suits you.

If you have already registered for the webinar, enter your registered email at the top of the page and click the blue ‘join’ button and follow the prompts. This will open up a new window with a recording of the webinar.

If you have not previously registered for the specific webinar, fill out the form on this page to register. Once you have registered, you can enter the same email address that you used register into the login at the top of the page (under Already registered? Login below to view) and click the blue ‘join’ button and follow the prompts. This will open up a new window with a recording of the webinar. 

Graham Humphreys

Graham Humphreys has over 20 years’ experience in State and Commonwealth regulatory environments. He led national information sharing reforms in the child protection system to ensure that children and young people were protected from harm and was responsible for regulatory reform in the early childhood education sector to improve quality early learning education and care. Graham is currently the Director of Complaint Handling for the new NDIS Quality and Safeguards Commission working to uphold and protect the rights of people with disability and ensure they receive quality services.

Kate Wilson

Kate Wilson has been the Quality and Safety Manager for One Door Mental Health for over 5 years.  During that time she has guided One Door through 4 accreditation processes including the NDIS Practice Standards and the National Standards for Mental Health Services.  Prior to One Door, Kate gained around 20 years’ experience as a risk manager and strategic planner.

Christine Regan, State Director NSW/ACT, NDIS Quality and Safeguards Commission

Christine Regan has worked at the NDIS Quality and Safeguards Commission since it commenced in July 2018. Her current role is State Director NSW and ACT. Previously, Christine spent over four years at the NSW Ombudsman’s Office on the Rights Project for People with Disability and as a senior investigator within the Complaints Team. For 16 years, Christine worked as a Senior Policy Officer for the NSW Council of Social Service NCOSS in the areas of disability and ageing, where she also convened consultative groups of people with disability, Aboriginal and Torres Strait Islander people, and older people. Christine has served on the Anti-Discrimination Board of NSW and on the executive Boards of the NSW Council for Intellectual Disability and the National Council on Intellectual Disability (now Inclusion Australia). 

For technical assistance, please email Redback Support or call 1800 733 416.

Your personal information will be collected for the purpose of this webinar only. Please contact the organisation hosting this event should you require details on your privacy right.