Why all Businesses need customer feedback

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Friday, April 3, 2020

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11:00 AM AEDT - 11:45 AM AEDT



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About the Webinar

With the economic impact of the COVID-19 pandemic on the rise, customer feedback is critical for businesses. 

In these uncertain times, nothing shows your customers they are important than asking for their opinion and acting accordingly.

In this live webinar we will discuss tips on:

Customer Feedback – What is it and why it matters

Connecting with what the customer is truly expressing

Receiving valuable feedback and incorporating it into your business

Customer Experience is the new battlefield – Don’t get left behind

Daniel Kim, Head of Support, Redback Connect

Daniel has extensive experience in communications, media and customer service. He is a dynamic radio and webinar presenter, and the host of the Redback Business Skills Series.

Daniel has worked in the collaboration and digital event space for over 8 years and manages the Support and Quality Assurance divisions at Redback Connect.

Terry Wiley, Founder & CEO, Jago

Terry is the founder and CEO of Jago, Australia’s premier customer feedback platform. Jago was born from Terry’s commitment and passion for helping brands improve the customer's experience through technology and innovation.

Prior to Jago, Terry held the position of CEO APAC for a digital agency within WPP, the world’s largest marketing services group. He has previously founded two technology start-ups that were acquired by global listed corporates.

A tragic sports fan, Terry spends his spare time watching too much sport, playing golf and surfing in his beautiful home town, Noosa on Queensland’s Sunshine Coast.

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